Terms & Conditions — lusionrtn

Terms & Conditions By completing this reservation and participating in a LusionRTN excursion, you acknowledge and agree to the following terms and conditions. 1. Reservations Your reservation is confirmed based on the tour, date, number of guests, pickup information, and other details shown in this confirmation. Please review your booking carefully and contact LusionRTN promptly if any information is incorrect. Changes are subject to availability and may result in additional charges. 2. Payments Any deposit, balance, or payment requirements applicable to your booking must be completed by the stated due date. Failure to complete required payment may result in cancellation of the reservation. 3. Guest Cancellations Unless different cancellation terms were disclosed when your booking was made: More than 48 hours before the scheduled tour: Guests may request cancellation or rescheduling. Refunds may be subject to any disclosed non-refundable third-party costs already incurred. Within 48 hours of the scheduled tour: Payments are generally non-refundable because transportation, staff, food, vessels, attraction reservations, and other services may already have been committed. Where possible, LusionRTN may offer rescheduling or a future credit. No-shows: Guests who fail to arrive at the designated pickup or meeting location at the required time may be considered a no-show and are generally not eligible for a refund. Nothing in these terms limits any rights that cannot legally be waived under applicable Honduran law. 4. Cruise Ship Passengers Cruise passengers are responsible for providing the correct ship name and port information. If your cruise ship does not call at Roatán and you are therefore unable to participate in your excursion, LusionRTN may offer rescheduling, a booking credit, or an appropriate refund, subject to any disclosed non-refundable third-party costs. If your ship arrives late, we will make reasonable efforts to adjust your pickup and itinerary where possible. Tours may be shortened or modified when necessary to maintain an appropriate return time to your cruise port. Guests must follow the return-time instructions provided by their guide or driver. LusionRTN is not responsible for a guest missing their ship when the guest separates from the tour, ignores return instructions, independently changes the itinerary, or otherwise causes their own delay. 5. Hotel and Vacation Rental Guests Guests staying at a hotel, resort, private home, villa, or vacation rental must provide accurate location information. Pickup times are estimates and may be affected by traffic, road conditions, weather, or delays involving other guests. Guests should be ready at the designated pickup point before the scheduled pickup time. 6. Weather and Safety Roatán is a tropical island and weather and marine conditions can change quickly. Rain alone does not necessarily result in cancellation. LusionRTN, its captains, drivers, guides, or activity providers may delay, modify, reroute, substitute, shorten, or cancel an activity because of: weather; wind; waves; currents; visibility; road conditions; mechanical issues; safety concerns; attraction availability; or circumstances outside our reasonable control. Safety decisions made by a captain, guide, driver, or LusionRTN representative are final. If LusionRTN completely cancels an excursion and cannot provide a reasonable alternative, guests will normally be offered rescheduling, credit, or an appropriate refund for the service not provided. 7. Tour Itineraries Tour descriptions represent the expected experience but itineraries may change. Stops, routes, attractions, and activity times may vary because of weather, traffic, marine conditions, attraction availability, wildlife, road conditions, safety considerations, or other circumstances. When reasonably possible, LusionRTN will provide an appropriate alternative. 8. Participation and Assumption of Risk Water, boating, transportation, sightseeing, wildlife, and outdoor recreational activities involve inherent risks. Depending on the tour selected, risks may include: entering or exiting boats; docks and wet surfaces; swimming; snorkeling; waves and currents; marine life; sun and heat; uneven terrain; roads and vehicle transportation; wildlife and animals; beaches; walking and stairs; and other ordinary risks associated with travel and recreational activities. Guests voluntarily participating in these activities acknowledge their inherent risks. 9. Medical Conditions Guests are responsible for determining whether the selected tour is appropriate for their health and physical abilities. Please advise LusionRTN before the tour if a guest has a condition that may affect safe participation, including significant mobility limitations, heart or respiratory conditions, recent surgery, pregnancy, severe allergies, or other relevant medical concerns. Guests should bring any medications they may reasonably require. LusionRTN may restrict participation in an activity when there is a reasonable safety concern. 10. Swimming and Snorkeling Guests entering the water must follow the instructions of the captain, crew, or guide. Guests should advise staff if they cannot swim or are not confident swimmers. Required flotation or safety equipment must be used when instructed. LusionRTN may prevent a guest from entering the water when staff reasonably believe participation would be unsafe. 11. Children and Minors Guests under 18 must participate with a parent, legal guardian, or responsible adult authorized to supervise them. Certain excursions or activities may have minimum age, height, weight, or other safety requirements. Adults responsible for children must ensure that minors follow all safety instructions. 12. Alcohol and Guest Conduct Alcohol may be available during certain excursions. LusionRTN encourages responsible consumption and may refuse or limit alcohol service where necessary for safety. Intoxicated guests may be prohibited from swimming, snorkeling, or participating in certain activities. Illegal drugs are prohibited. LusionRTN may terminate participation without refund when a guest behaves dangerously, abusively, illegally, or refuses reasonable safety instructions. 13. Food and Allergies Guests with food allergies or significant dietary restrictions must notify LusionRTN in advance. We will make reasonable efforts to accommodate disclosed dietary requirements but cannot guarantee an allergen-free environment, particularly when food is prepared by an independent supplier. Guests with severe allergies should carry appropriate emergency medication. 14. Personal Belongings Guests are responsible for their personal property. LusionRTN is not responsible for ordinary loss, theft, water damage, or damage to phones, cameras, electronics, jewelry, bags, passports, or other personal belongings unless liability cannot legally be excluded. 15. Transportation Land transportation may be provided by car, van, bus, or another appropriate vehicle. Travel times may vary because of traffic, weather, road construction, road conditions, or other circumstances. Guests must follow driver instructions and use available safety restraints. 16. Third-Party Providers Some tours may include services provided by independent businesses, such as wildlife parks, beach facilities, restaurants, zip lines, watersports providers, transportation providers, or other attractions. Independent providers may require guests to agree to their own rules, restrictions, or waivers. Where LusionRTN acts only as an arranger for an independently operated activity, the independent provider remains responsible for operating that activity. 17. Wildlife and Natural Conditions Wildlife sightings and natural conditions cannot be guaranteed. Water clarity, marine conditions, animal behavior, reef conditions, and other natural factors may vary. Guests must follow all instructions intended to protect Roatán’s wildlife, reefs, and natural environment. 18. Special Events and Private Tours Private charters, weddings, birthdays, celebrations, and customized tours may have different deposit, payment, cancellation, or refund requirements. Any special terms provided at the time of booking form part of your reservation agreement. 19. Photography Photographs or videos may occasionally be taken during excursions. Guests who do not wish to appear in promotional photography or video should notify LusionRTN. 20. Force Majeure LusionRTN is not responsible for delays or failure to perform caused by circumstances beyond its reasonable control, including severe weather, storms, government restrictions, port closures, natural disasters, civil emergencies, major transportation disruptions, or similar events. Where possible, LusionRTN will determine whether the affected booking can reasonably be rescheduled, modified, credited, or refunded. 21. Limitation of Liability To the fullest extent permitted by Honduran law, LusionRTN is not responsible for indirect or consequential losses arising from circumstances outside its reasonable control. Nothing in these terms is intended to exclude liability that cannot legally be excluded or to waive mandatory consumer rights. 22. Governing Law Bookings and excursions provided by LusionRTN are governed by the laws of the Republic of Honduras. Any unresolved dispute will be handled according to applicable Honduran law and competent jurisdiction. 23. Acceptance By making payment, completing your reservation, or participating in the tour, you confirm that you have reviewed and accepted these Booking Terms & C